Effective Date: 10/04/2025
Last Updated: 03/06/2025

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At Sim McKie’s Photography, we are committed to delivering a high standard of customer care, professionalism, and satisfaction. This Customer Policy outlines the principles we follow when interacting with clients and providing services.

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1. Communication and Response Times

We strive to respond to all customer enquiries within 24 to 48 business hours. Communication may be conducted via email, phone, or other designated methods through our website. We aim to keep clients informed at every stage of the process—from enquiry to booking, and image delivery.

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2. Professional Standards

We uphold a professional and respectful approach in all client interactions. All bookings are handled with care, and every effort is made to ensure the client’s experience is seamless and enjoyable. We will arrive on time, prepared, and ready to deliver the service as agreed upon.

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3. Booking and Service Fulfilment

Once a booking is confirmed, clients will receive a confirmation email with relevant details. Clients are responsible for providing accurate information during the booking process. We reserve the right to reschedule or cancel appointments in the event of unforeseen circumstances, and we will notify the client as soon as possible in such cases.

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4. Customer Support

Clients are encouraged to contact us with any concerns before, during, or after the service. We aim to resolve issues promptly and fairly. If any dissatisfaction arises after receiving a service or digital product, clients should notify us within 7 days of receipt so we can investigate and offer an appropriate resolution.

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5. Privacy and Data Protection

We are committed to protecting your privacy and comply with UK GDPR. Your information is only used for booking, communication, and delivery purposes. Please refer to our Privacy Policy for full details on how we process and protect your personal data.