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Refund & Cancelation
Policy

A legal disclaimer

Effective Date: 10/04/2025

Last Updated: 03/06/2025

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At Sim McKie’s Photography, we value your time and trust. To ensure clarity and professionalism, the following Refund & Cancellation Policy outlines the conditions under which refunds or rescheduling may apply for photography services.

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1. Deposits & Booking Fees

  • All sessions (e.g., headshots, family portraits, weddings) require a non-refundable deposit to secure your booking.

  • This deposit covers initial time, planning, and loss of other potential bookings.

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2. Cancellations & Refunds

Client-Initiated Cancellation

  • If you cancel at least 7 days before the session date, you may receive a partial refund (excluding the deposit), or you may reschedule at no extra charge (one-time reschedule only).

  • Cancellations made less than 7 days before the session will not be eligible for a refund. However, rescheduling may be offered at the discretion of the photographer.

No-Show

  • Clients who do not arrive or are more than 30 minutes late without prior notice will be considered a no-show and forfeit any fees paid.

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3. Rescheduling

  • You may reschedule once without penalty if notice is given 72 hours or more in advance.

  • Further rescheduling requests may incur a fee.

  • For weather-dependent outdoor shoots, I may suggest rescheduling if conditions compromise quality.

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4. Photographer-Initiated Cancellations

In the rare event I need to cancel due to unforeseen circumstances (e.g., illness, emergency):

  • You will receive a full refund, including the deposit.

  • Alternatively, you may choose to reschedule at no extra cost.

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5. Digital Images and Edits

  • Due to the nature of digital photography, all delivered images are non-refundable once edited and delivered.

  • If you are unsatisfied, please contact me within 7 days of receiving your gallery so I can address your concerns.

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6. Weddings & Large Events

  • Wedding bookings require a separate contract, including specific cancellation terms.

  • Generally, weddings require at least 30 days’ notice for a partial refund.

  • Deposits for weddings are non-refundable under any circumstances.

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7. Exceptional Circumstances

If a cancellation is due to exceptional circumstances such as a serious illness, bereavement, or emergency, I may offer a credit note or flexible rescheduling at my discretion. Supporting evidence may be requested.

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8. Delivery Timeframes & Satisfaction

  • Final edited images are typically delivered within 7–14 working days of the shoot unless otherwise agreed.

  • If delays occur, you will be notified.

  • While all care is taken to deliver high-quality results, I welcome reasonable feedback and may make minor revisions where possible within 7 days of delivery.

 

Need to Cancel or Reschedule?

Please contact me as soon as possible at:
📧 info@simmckiesphotography.com
📞 07506 489 201

Thank you for choosing Sim McKie’s Photography!

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