Refund & Cancelation
Policy

This Refund & Cancellation Policy applies to services provided by Sim McKie’s Photography, a trading name of Pholux Collab Ltd.

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Pholux Collab Ltd is the legal entity responsible for operating this business and processing bookings, payments, and refunds.

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Company Number: 17070927
Registered Office:

10 Burtinshaw St,

Manchester, M18 8PB,

United Kingdom.

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Effective Date: 10/04/2025

Last Updated: 18/06/2026

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At Sim McKie’s Photography, we value your time and trust. To ensure clarity and professionalism, the following Refund & Cancellation Policy outlines the conditions under which refunds or rescheduling may apply for photography services.

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1. Deposits & Booking Fees

In accordance with UK Consumer Law, clients booking online have a 14-day cooling-off period to cancel and receive a full refund, unless the photography session is scheduled to take place within those 14 days and the client has requested the service to begin.

• All sessions (e.g., headshots, family portraits, weddings) require a non-refundable deposit to secure your booking.

• This deposit covers initial time, planning, and loss of other potential bookings.

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2. Cancellations & Refunds

Client-Initiated Cancellation

• If you cancel at least 7 days before the session date, you may receive a partial refund (excluding the deposit), or you may reschedule at no extra charge (one-time reschedule only).

• Cancellations made less than 7 days before the session will not be eligible for a refund. However, rescheduling may be offered at the discretion of Pholux Collab Ltd.

No-Show

• Clients who do not arrive or are more than 30 minutes late without prior notice will be considered a no-show and forfeit any fees paid.

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3. Rescheduling

• You may reschedule once without penalty if notice is given 72 hours or more in advance.

• Further rescheduling requests may incur a fee.

• For weather-dependent outdoor shoots, Pholux Collab Ltd may suggest rescheduling if conditions compromise quality.

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4. Service Provider Cancellations

• In the event the assigned photographer is unable to attend (e.g., illness), Pholux Collab Ltd will make every effort to provide a qualified replacement. If a replacement cannot be found, a full refund or free reschedule will be offered.

• Alternatively, you may choose to reschedule at no extra cost.

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5. Digital Images and Edits

• Due to the nature of digital photography, all delivered images are non-refundable once edited and delivered.

• If you are unsatisfied, please contact Pholux Collab Ltd within 7 days of receiving your gallery so Pholux Collab Ltd can address your concerns.

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6. Weddings & Large Events

• Wedding bookings require a separate contract, including specific cancellation terms.

• Generally, weddings require at least 30 days’ notice for a partial refund.

• Deposits for weddings are non-refundable under any circumstances.

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7. Exceptional Circumstances

If a cancellation is due to exceptional circumstances such as a serious illness, bereavement, or emergency, Pholux Collab Ltd may offer a credit note or flexible rescheduling at its discretion.. Supporting evidence may be requested.

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8. Delivery Timeframes & Satisfaction

• Final edited images are typically delivered within 7–14 working days of the shoot unless otherwise agreed.

• If delays occur, you will be notified.

• While all care is taken to deliver high-quality results, Pholux Collab Ltd welcomes reasonable feedback and may make minor revisions where possible within 7 days of delivery.

 

Need to Cancel or Reschedule?

For booking enquiries, cancellations, or refund requests please contact:

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Sim McKie’s Photography
A trading name of Pholux Collab Ltd

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📧 info@simmckiesphotography.com
📞 07506 489 201

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Thank you for choosing Sim McKie’s Photography!